Your Tasks

Attend to all customer queries promptly and professionally.
Handle and cascade complaints recorded via SAP.
Understand and address customers’ concerns with quality solutions.
Work together to ensure billing accuracy after receiving queries.
Collaborate to improve billing processes.

Credit Control & Collection Team

Provide feedback on query/dispute status.
Suggest improvements in processes.

Operations, Customer Service & Related Departments

Ensure timely and accurate resolution of queries/disputes.
Spot potential problems affecting billing & collections.
Consolidate and provide feedback for special billing issues.
Log all queries in SAP accurately.
Ensure queries are resolved according to country standards.
Review query statistics and recommend improvement actions.
Coordinate special reporting requests from customers accurately and on time.
Monitor incoming queries to maintain service levels and call quality.
Review and resolve disputes raised by customers.
Analyse workflow and query types to design improved query handling models.
Participate as a task force member in process improvement initiatives from the customer’s perspective.

Your Profile

Bachelor's degree holder in Accounting and Finance.
Professional certification in accounting such as ACCA, CPA, CFA, CMA, etc.

is an added advantage.
Strong written and verbal communication skills are essential
Strong Analytical skills
SOCPA membership is mandatory.
Advanced MS Office knowledge and skills and Intermediate Presentation skills.
Advanced MS Excel skills and minimum of intermediate knowledge of formulas.
Fluent in English, Arabic language is an added advantage.
Critical thinking
Mathematical skills
Attention to detail
Be an effective team player with ability to work under own initiative
Effective problem-solving skills to identify and correct financial discrepancies
Technical skills and experience using accounting software
Knowledge of accounting standards and regulatory requirements
Ability to work on a team and independently
Strong organizational skills
Have Completed a minimum of 18 months in the current role or have obtained pre-authorization from the line manager to apply.

Our Offer

Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

DHL Express

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Query Handler

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